A Simple Solution to Maximize Uptime
Keeping your cooler-heater compliant and running properly is critical. The problem is, maintaining them can be time-consuming and difficult. You deserve a simple preventative maintenance plan that maximizes the performance, safety, and longevity of your cooler-heater.
CardioCare is a preventive maintenance program designed to prolong the life of your equipment, help you stay compliant, and allow you to focus on what matters most: the patient.
There are three CardioCare PM levels available:
Basic PM
Valid Annual PM
Technical Phone Support
Automatic Ticket Escalation
Plus PM
Valid Annual PM
Technical Phone Support
Automatic Ticket Escalation
Annual Hose Replacement
Premium PM
Valid Annual PM
Technical Phone Support
Automatic Ticket Escalation
Annual Hose Replacement
Extended Warranty
Our certified technicians have the training, expertise, and tools to keep your fleet running, avoiding costly down-time for your facility.
What’s included in a CardioCare PM:
On-Site PM (Basic, Plus, and Premium)
A CardioCare on-site PM ensures your cooler-heaters are running at optimal efficiency.
Our certified technicians travel to you to perform a comprehensive 33-point inspection that includes:
+ External Hardware Inspection + Internal Hardware Inspection
+ Electrical Safety Test + Temperature Calibration
+ Software Validation/Update + Water Quality Assessment
+ Diagnostic Checks + Predictive Maintenance Analysis
Tubing Replacement (Plus and Premium)
As part of the annual on-site PM, we will replace the tubing on your current hoses.
For an additional fee, you can upgrade your standard hose set to CardioQuip’s Dripless Hose Set.
Extended Service Agreement (Premium)
Each MCH unit comes with a one-year limited warranty from date of purchase. To extend your warranty further (up to 4 years), you can enter into CardioQuip’s Extended Service Agreement (ESA). As part of the ESA,
CardioQuip will cover all repairs, maintenance, and hose replacement†
CardioQuip guarantees on-site repair within 72 hours*
†The ESA does not cover damage to MCH unit resulting from negligence, abuse, normal wear and tear, or accidents.
*For the contiguous US only. Time for outlying US islands and territories (including Alaska and Hawaii) will vary. Exclusions apply.
Easy 1-2-3 process to maximize your uptime:
1. Choose Your Level
Choose between a Basic PM, getting your hoses replaced with a Plus PM, or hose replacement and extending your warranty for corrective maintenance with a Premium PM. If you need an expedited PM, Choose On-Demand.
2. Choose Your Term
Go with a one time PM or save money by choosing a multi-year contract (up to 4 years). We offer a 5% discount for 2 years, 7% for 3 years, and 10% for a 4 year contract.
3. Schedule Your Service
Once we receive the purchase order, a service coordinator will contact your facility to schedule service that works for your schedule (even nights or weekends).
| On Demand | CardioCare Basic PM |
CardioCare Plus PM + Hoses |
CardioCare Premium PM + Hoses + ESA |
|
|---|---|---|---|---|
| Annual On-Site PM Parts/Labor |
Current Price | Included (1 per year) | Included (1 per year) | Included (1 per year) |
| Principle Period of Maintenance | 8a-5p, Mon-Fri | 8a-5p, Mon-Fri | 8a-5p, Mon-Fri | 8a-5p, Mon-Fri |
| Technical Phone Support | Included | Included | Included | Included |
| Guaranteed On-Site Response Time |
Subject to Schedule Availability |
Scheduled at Mutual Agreement |
Scheduled at Mutual Agreement | 72 Hours |
| Guaranteed Call Back Response |
1 Business Day | 4 Hours | 4 Hours | 2 Hours |
| Automatic Ticket Escalation |
— | Included | Included | Included |
| Annual Hose Replacement | — | — | Included | Included |
| Corrective Maintenance Parts/Labor |
On demand at latest price | On demand at latest price | On demand at latest price | Included |
| Travel Expenses | Additional Charge | Included for PM only | Included for PM only | Included |
| Spare Parts Support | Current Price | Current Price | Current Price | Included |